Data center racks and network cabling
Dubai, UAE · AUSTRALIAN CITIZEN

Mehdi Nikaeen

Senior Data Center Support EngineerInfrastructure & CloudData Center Operations

Hands-on support for production data centers, Microsoft endpoints, and enterprise infrastructure. Ten years from the service desk to Oracle Cloud Infrastructure in Dubai.

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Portrait of Mehdi Nikaeen, Senior Data Center Support Engineer in Dubai
Oracle · Dubai
PROFILE

What I do

Support engineer with 10+ years of experience across enterprise IT support, infrastructure operations, systems administration, endpoint management, and data-center environments. Hands-on work covers Microsoft 365, Entra ID, Intune, Active Directory, Windows Server, Azure, VMware, Hyper-V, PowerShell, networking, ITIL, incident management, and endpoint security, with recent experience supporting Oracle Cloud Infrastructure (OCI) production environments.

Diagnoses complex technical issues, restores business-critical services, manages incidents through resolution, supports enterprise users and executives, and works with infrastructure, network, security, vendor, and engineering teams.

ARSENAL

Core technical skills

Microsoft & Endpoint

  • Microsoft 365
  • Entra ID (Azure AD)
  • Intune
  • SCCM / Endpoint Manager
  • Active Directory
  • Group Policy
  • Autopilot
  • Exchange Online
  • SharePoint Online
  • OneDrive
  • Windows 10/11

Infrastructure & Cloud

  • Windows Server 2012–2022
  • Microsoft Azure
  • Azure Virtual Machines
  • Azure Storage
  • Azure Backup
  • VMware
  • Hyper-V
  • OCI
  • High Availability
  • Server Hardening

Data Center & Hardware

  • Data Center Operations
  • Server Hardware
  • Hardware Diagnostics
  • Break/Fix
  • Component Replacement
  • Rack Systems
  • Network Cabling
  • Transceivers
  • Fault Isolation
  • Remote Management

Networking & Security

  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • IPSec
  • SSL VPN
  • IAM
  • MFA
  • Zero Trust
  • Endpoint Security
  • SentinelOne
  • Network Troubleshooting

IT Operations

  • ITIL v4
  • Incident Management
  • Problem Management
  • Change Management
  • SLA Management
  • Root Cause Analysis
  • ServiceNow
  • Jira
  • Zendesk
  • Asset Management

Automation

  • PowerShell
  • Bash
  • Python fundamentals
  • SQL
MISSION LOG

Recent roles

The last three posts, from Oracle Cloud Infrastructure in Dubai back through enterprise support in Sydney.

Feb 2026 – Oct 2026

Senior Data Center Support Engineer

Oracle · Dubai, UAE

  • Provide hands-on technical support across Oracle Cloud Infrastructure data center environments, supporting business-critical systems and ensuring high service availability.
  • Investigate, diagnose, and resolve hardware, connectivity, and infrastructure incidents, performing structured troubleshooting and root-cause analysis to restore services within operational SLAs.
  • Perform server diagnostics, component replacement, hardware reseating, fault isolation, and break/fix activities across production infrastructure.
Feb 2023 – Feb 2026

IT Support Engineer

EML · Sydney, Australia

  • Lead level 1 and 2 IT support, managing incident resolution and service request fulfilment for a diverse user base.
  • Administer Azure AD, Intune, and SCCM for endpoint security, policy enforcement, and software deployment.
  • Work with SentinelOne and ManageEngine to maintain a secure IT environment, detect threats, and deploy applications.
Nov 2019 – Jan 2023

IT Support & Infrastructure Engineer

APCD – HP · Sydney, Australia

  • Oversaw daily IT operations, including systems administration, network security, and hardware and software management.
  • Managed implementation, upgrades, and integration of systems in line with IT policies and best practices.
  • Developed and maintained IT procedures for security, operational efficiency, and compliance.

FULL EXPERIENCE, 2015 – 2026 →

CREDENTIALS

Certifications and education

Certifications

  • ITIL 4 Foundation
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Azure Administrator Associate (AZ-104)IN PROGRESS
  • AWS AI PractitionerIN PROGRESS
  • Certificate IV in Help Desk — TAFE NSW
  • Diploma in Information Systems Management — APTECH

Education

  • Bachelor of Information Technology
    Federation University Australia · Sydney · 2015
  • Diploma in Networking
    TAFE NSW · Sydney · 2013
ESTABLISH CONNECTION

Contact

LOCATION
Dubai, UAE
Australian citizen
EMAIL
LINKEDIN →DOWNLOAD CV →